Services

Food Forensics offers two categories of services in connection with consumer complaint samples of food, beverage or other consumer packaged goods, namely initial sample assessment and additional testing services. 

Initial Sample Assessment

An initial physical observation, forensic microscopy, and microbiological evaluation of a consumer complaint sample (“Sample”) is performed at the Food Forensics laboratory in order to confirm or dismiss an allegation presented by a consumer.  The Initial Assessment Service includes:

Additional Testing Services

In order to identify and confirm alleged foreign material and/or alleged food-borne pathogens, additional testing beyond the Initial Sample Assessment testing may be desired in order to further investigation an allegation.  Our clients may chose from a wide variety of additional testing, including without limitation, physical observation, forensic microscopy, microbiology, microbiological profiles, and analytical testing.  Examples of specific additional tests are explained below.

Foreign Matter Identification

Food Forensics offers the scientific resources required to provide certain and prompt identification of contaminants, no matter what their origin.

Microbiological Identification / Testing

Employing the most up-to-date technologies and approved analytical methods, highly trained and skilled microbiologists can help you identify, confirm or dismiss alleged  potential food-borne pathogens. Microbiology services include without limitation:

Illness Testing for Food-Borne Pathogens

Allergen Testing

Quality/Spoilage Testing

Chemical Testing

Reporting

All reports and Additional Testing options will be posted on a secure, web-based system known as the Sample Management System (“SMS”).  The Initial Assessment Report will be available within 24 to 48 hours from date of Sample receipt.  Additional Testing Reports shall be posted on SMS website upon completion of the analysis.  The SMS website is self administered by each client Company.  The Company shall designate one administrator who may provide access to one or more users with various levels of access and security.

Litigation Support

RQA Food Forensics™ is prepared to support its findings with expert testimony when requested.



Consumer Complaint Clearinghouse

RQA Food Forensics’ Consumer Complaint Clearinghouse™ provides a cost effective alternative for the handling, documentation, assessment and storage of your complaint samples.